Welcome back! Graham Hawkes 10/16/2018 7:45:00 PM 0 Comments View Count 47 When you are greeted like a long lost friend, there isn't much that can happen to ruin your experience. [Read the rest of this article...]
Why do people buy? Graham Hawkes 10/16/2018 6:45:00 PM 0 Comments View Count 45 Here’s a wake up call – it’s not because you want them to. They’ve got their own reasons and when you're appealing to your market, you and your staff need to understand what those reasons are, and then cater to them. [Read the rest of this article...]
Two contrasting reactions to the same crisis Graham Hawkes 9/18/2018 7:44:00 PM 0 Comments View Count 117 When things go wrong, your reaction will leave a lasting impression on your customer - make it count! [Read the rest of this article...]
Customer service on this airline sadly lacking Graham Hawkes 6/12/2018 7:14:00 PM 0 Comments View Count 160 Lots of things can happen with airline travel, and mostly for safety reasons - but why are the paying passengers always kept in the dark when sometimes a simple communication can make a big positive difference [Read the rest of this article...]
It's the putting right that counts Graham Hawkes 4/11/2018 5:36:00 PM 0 Comments View Count 262 When things go wrong, it's easy to head for the hills. This landscaper went the extra mile to put things right. [Read the rest of this article...]
When you deliver what you promise, you are always ahead of the game Graham Hawkes 3/12/2018 8:03:00 PM 0 Comments View Count 188 A recent experience with two local tradespeople who are really on to it [Read the rest of this article...]
Why email to your database? Graham Hawkes 3/12/2018 7:40:00 PM 0 Comments View Count 296 Here are seven good reasons to do it [Read the rest of this article...]
I will never, ever go back to this place Graham Hawkes 2/10/2018 3:55:00 PM 0 Comments View Count 278 What happened to the word "service" in the tyre industry? [Read the rest of this article...]
It's never too late to tell your customers that you love them Graham Hawkes 2/10/2018 3:46:00 PM 0 Comments View Count 282 Valentines day might have slipped past but love is always in the air between you and your major customers or clients [Read the rest of this article...]
Celebrate with your customers Graham Hawkes 12/7/2017 4:40:00 PM 0 Comments View Count 220 Take the opportunity to celebrate with your customers - and if there is no reason to celebrate, make something up. Your customers will remember it more if it is off the wall a bit. [Read the rest of this article...]
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